Shipping & Return

All items in store may take 2 to 5 business days to process.  Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

Location	Estimated Shipping Time
United States	10-30 business days
Canada, Europe	15-40 business days
Australia, New Zealand	15-45 business days
Mexico, Central America, South America	20-60 business days
Middle East (UAE, Saudi Arabia)	20-40 business days

 

SHIPPING POLICY
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at aiyimatech@gmail.com as soon as possible. However there is a 72-hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
Aiyima is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Aiyima will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and...
• The customer refuses to accept the package
• The number of attempts is made in the country of destination to deliver the package. 
Aiyima reserves the right to abandon the package(s) and will not be responsible for any refund.

Seller Return & refund Policy:

Return or exchange item within 14 days will be effective after receiving the item. 14 days money back guarantee from the date of delivery, Please follow the policy:

To request return information, please contact us at sale@aiyima.com within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
Gifts redeemed are non-returnable and cannot be exchanged for cash.
All the cost caused by the returning shall be borne by the buyer.
The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
If buyer can't receive the ordered parcel after 3 months, buyer can contact seller for solution.
Some situations when only partial refunds are granted (if applicable)

The item is not in the original condition, damaged or missing parts that were not caused by seller.
The item were returned more than 14 days after receipt.
Some situations when seller can't refund(if applicable):

Returns without the original packaging and documentation will be rejected.
The packing box are opened/damaged will not be accepted for return.
The parcel lost in the returned shipping, and the seller never receive the returned parcel.
Refunds (if applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)

If you haven’t received a refund yet, Please check your bank account firstly.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sale@aiyima.com .

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at sale@aiyima.com .